In line with the measures taken by the government with regard to the coronavirus, the museum will be open again on June 1st. On this page, we will inform you about some frequently asked questions during this period. This page will be updated regularly with new information.
You can follow us on Instagram for more updates. We look forward to welcoming you back to Huis Marseille.
1. Are you open?
Yes, we follow the government guidelines and reopened on Monday 1 June, with the necessary precautions. You can find more about this below in our corona protocol. Since our re-opening, we have extended opening hours: we open at 10 am, 7 days a week. We’re open till 6 pm, except on Wednesdays, Thursdays, and Fridays, when we’re open till 9 pm.
2. Can I make a reservation for a visit?
Yes, you can. You can reserve a ticket with a start time via our website. Click on the Tickets button at the top of the page, in the menu on your mobile device, or here.
3. Do I need to make a reservation for my visit?
It is not mandatory, but we strongly recommend it. This way, you’re ensured you’ll be able to enter, and we can spread our visitors across the day for a good flow of visitors and a safe museum visit for everyone. Spontaneous visits are possible as long as the maximum capacity of the museum has not yet been reached.
4. Can I also make reservations by telephone?
Reservations can currently only be made via the online system, it is not possible to make reservations by phone or email. Do you need help with making a reservation? Please contact the customer service of our ticket provider via: +31 (0)20 244 2877 or firstname.lastname@example.org.
5. Can I also make a reservation if I have a Museumkaart, ICOM card, or Stadspas?
Yes, you can then reserve a corresponding free ticket and show it during your visit in combination with the relevant card.
6. Why can I only book a ticket for up to a few weeks in the future?
We do this in order to be able to adjust the starting times, opening hours and capacity of the online tickets based on our experience in this new situation, and to be able to respond to any announcements made by the government. New dates are expected to be available on Wednesdays (after the government’s weekly press conferences on Tuesdays).
7. Can I use the library?
Unfortunately, the library has been temporarily closed due to measures relating to the coronavirus.
8. I have a question or remark, how can I reach you?
You can reach us via email@example.com.
In connection with the coronavirus, Huis Marseille has put in place some additional house rules. We kindly but urgently request you to take note of these before your visit.
- Keep 1.5 meters distance from each other, pay attention to the markings.
- Follow instructions from the museum staff.
- Please leave your bag in the storage at reception. There is no cloakroom available.
- Follow the indicated route through the museum using the consecutive numbers on the map.
- It is important that you move in one direction and don’t go against the walking direction.
- Pay attention to the maximum number of visitors allowed per room. Wait if necessary.
- Disinfect your hands if you want to visit the shop and before and after using the toilet.
- Pay (contactless) with pin or credit card.
We also take extra measures for your safety:
- Huis Marseille staff surveils the museum and regularly clean stair railings, door handles, and other surfaces.
- We see to it that the 1.5 meters distance is observed.
- We offer a disinfectant hand gel at the entrance to the shop and a disinfectant spray at the toilets.
- The toilets are cleaned more frequently than usual.
- The maximum number of visitors allowed in each room at the same time is indicated.
- Due to the prescribed route, the lift can unfortunately not be used.
- Our route complies with the protocol of the Museum Association and the regulations of the RIVM.
We thank you in advance for your understanding and cooperation, together we can ensure a pleasant and safe museum visit.