Rules and regulations in the museum are adjusted based on the measures taken by the government with regard to the coronavirus. On this page, we will inform you about some frequently asked questions during this period. This page will be updated regularly with new information.
You can follow us on Instagram for more updates. We look forward to welcoming you back to Huis Marseille.
1. Are you open?
Yes, the museum is open again.
2. Do I need to wear a facemask in the museum?
As of 26 June 2021, this is no longer mandatory. For more information, click here. You can find more information about the current rules in the Netherlands here.
3. Do I need to make a reservation for my visit?
As of 26 June 2021, it is no longer compulsory to make a reservation. Spontaneous visits are possible, however, registration of name and some contact information is required.
If you visit us spontaneously, it is possible that you have to wait a little while when it is busy; people with a reservation will then go first. This way we can distribute our visitors throughout the day and ensure a good flow and a safe visit to the museum for everyone.
You can reserve a ticket via our website: click here.
4. Can I also make reservations by telephone?
Reservations can currently only be made via the online system, it is not possible to make reservations by phone or email. Do you need help with making a reservation? Please contact the customer service of our ticket provider via: +31 (0)20 244 2877 or firstname.lastname@example.org.
5. Can I also make a reservation if I have a Museumkaart, ICOM card, or Stadspas?
Yes, you can then reserve a corresponding free ticket and show it during your visit in combination with the relevant card.
6. Why can I only book a ticket up to a few weeks in the future?
We do this in order to be able to adjust the starting times, opening hours and capacity of the online tickets based on our experience in this new situation, and to be able to respond to any announcements made by the government. Thank you for your understanding.
7. I have a question about my ticket. Where can I go for changes, cancellations, or other questions?
On the support page of our ticket partner Global Ticket, you will find the answers to the most frequently asked questions about your ticket.
8. Can I use the library?
The library is accessible when the museum is open. Some conditions apply: mandatory hand disinfection, max. 3 persons and max. 1,5 hours per person (when it’s busy).
9. I have a question or remark, how can I reach you?
You can reach us via email@example.com.
In connection with the coronavirus, Huis Marseille has put in place some additional house rules. We kindly but urgently request you to take note of these before your visit.
- Keep 1.5 meters distance from each other, pay attention to the markings.
- Follow instructions from the museum staff.
- Bags larger than an A4-size paper are not allowed in the museum. You can (at your own risk) leave your bag in the designated storage area.
- Follow the indicated route through the museum using the consecutive numbers on the map.
- It is important that you move in one direction and don’t go against the walking direction.
- Pay attention to the maximum number of visitors allowed per room. Wait if necessary.
- Disinfect your hands if you want to visit the shop or library and before and after using the toilet.
- Pay (contactless) with pin or credit card.
We also take extra measures for your safety:
- We see to it that the 1.5 meters distance is observed.
- We offer a disinfectant hand gel at the entrance to the shop and library, and a disinfectant spray at the toilets.
- The toilets are cleaned more frequently than usual.
- The maximum number of visitors allowed in each room at the same time is indicated.
- Due to the prescribed route, the elevator can unfortunately not be used.
- Our route complies with the protocol of the Museum Association and the regulations of the RIVM.
We thank you in advance for your understanding and cooperation, together we can ensure a pleasant and safe museum visit.